Sit n Sleep - The best way to buy Futons and Accessories Online! About Us Sit 'n' Sleep offer one of the widest choices of quality futons and sofa beds available on-line. If you have any requests for products not listed please email them to sales [at] sitandsleep [dot] co [dot] uk and we will do our utmost to try to locate them from one of our suppliers.
Our Contact details:
Sit 'n' Sleep
Unit Two
Randswood Industrial Units
West Wratting
Cambridge
CB21 5LR
United Kingdom
Phone: 01223 290941
Email: sales [at] sitandsleep [dot] co [dot] uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard and as well as debit cards including Visa Delta, Switch and Maestro. Your credit card will be authorised and charged at the time of ordering as we normally expect to despatch your order within 10 working days of receipt - see "Delivery Schedule" below. We recommend making payment over the internet. We consider this the most secure method as we employ the services of SECURETRADING as our payment service provider and this is the fastest way to place your order with us. Once you have confirmed your order and delivery addresses, you will be directed to the Secure Trading digitally encrypted secure website as denoted by the "Golden Padlock" at the bottom right hand side of your screen.
If you prefer to send your payment by cheque, please select this method from the payment options listed. Simply print out your order page and post it with your cheque to our address as shown. We will confirm receipt of your cheque and advise you of your expected delivery date.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Delivery to addresses in the UK varies according to the location and size/weight of your order. This cost is shown on the shopping basket when you checkout your order. Please note orders for non-UK addresses will not be processed unless you have first sought agreement from Sit 'n' Sleep to ship a particular product to your part of the world and have obtained from us the cost of shipping the item(s) to you. Any provided for shipping costs to non-UK addresses should be seen as provisional in the sense that we reserve the right to amend the this price. In these circmstances we will always seek your explicit consent before any additional charges are made to those originally quoted. |
Delivery Schedule We aim to deliver your order within 10 business days of receipt from you, however some orders may take up to 20 business days due to stock and fabric availability issues. We will always try to meet any required by delivey date if indicated by you within the "special delivery instructions" section of the order form however we do not guarantee to do so. We will keep you informed of delivery arrangements by email or by telephone.
Although a delivery date for your order may be given to you, we and our suppliers do not always have control of delivery arrangements as these are often contracted to a third-party courier. As such neither Sit 'n' Sleep, nor our suppliers can be held responsible for delivery delays, claims for non-delivery or claims for consequential loss as a result of non delivery or delivery delay.
All orders are despatched from Sit 'n' Sleep with the packaging in good condition and it is very rare for parcels to be damaged in transit. However you are requied to check carefully all packaging for obvious signs of transit damage at the point of delivery. Any apparent damage must be noted on the delivery company paperwork as "Damaged" at the time of signing for receipt of goods. Damage to packaging which is not noted at the time of delivery and which is subsequently found to have damaged the product inside may result in the non acceptance of claims or the levying of a redelivery charges. The terms "Unchecked" or "Unexamined" do not have any legal standing are not acceptable terms to use in the case of damage to packaging.. |
| Back Orders If your item is not in stock at the time of ordering and is not likely to be available by your required delivery date or within 20 business days of your order we will notify you of this delay. You will always have the option to cancel your order if you would rather not wait. In such circumstances Sit 'n' Sleep will refund any payments received. |
| Tax Charges Sit 'n' Sleep is registered for Value Added Tax (VAT) and so VAT is charged on all orders and delivery charges. Prices shown on the website are inclusive of VAT at 15.0 per cent. Our VAT registration number is GB 878 4975 43. |
| Credit Card Security Credit card payments are processed by our payment service provider, Secure Trading. All credit card transactions are processed on their secure servers using 128 bit encryption technology. |
| Guarantee We guarantee your satisfaction. All products supplied are covered by a 1 year manufacturer's warranty. Should a problem arise during the period of warranty, please contact us with the details of the fault and original purchase. Manufacturing faults may be rectified by either the product manufacturer or by Sit 'n' Sleep depending on the nature of the fault. Depending on the nature of the fault reported, it may prove necessary to inspect the original product before a replacement item is provided. Occasionally, some faults or damages will be rectified by sending replacement parts or components direct to you. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01223 290941 (International +44 01223 290941) or fax us on 01223 290941 or write to us at Unit Two Randswood Industrial Units West Wratting Cambridge CB21 5LR United Kingdom |
Privacy Policy Sit 'n' Sleep do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy In accordance with existing UK Distance Selling Regulations, any product may be returned within 7 days of delivery for whatever reason. Goods for return must be re-packaged in their original packaging and be unused and undamaged. The cost of the return will be bourne by the customer unless the product is defective or was received in error. If you wish to return an item, please contact us by email at sales [at] sitandsleep [dot] co [dot] uk so we can issue a return authority and arrange a collection.
Please note the cost of returning items may be greater that the outward delivery costs as we subsidise the outward delivery. Should you wish to return an item we will be advise the costs of returning an item before a collection is arranged.
Once authorised returns have been received bank to Sit 'n' Sleep these will be checked and your refund (net of the outward and return delivery charges) will be made in the same manner as your original payment method. This refund will be made within 14 days of receipt of the returned goods. |
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