Where can I find the dimensions for a product I am interested in?
Diagrams of each model, both in sofa mode and bed mode (where relevant) with all of the dimensions are found below the main image(s) further down the page on each of the main pages of the respective products. ^ top of page
Can your Removable Covers be washed?
It depends on the specific fabric that the Removable Cover is made from. Most covers are dry-clean only but some can be hand-washed in low temperature water. ^ top of page
What do you mean by "Removable Cover"?
Customers can select to have their choice of fabric for their futon mattress made as either a cover that is button-fixed to the futon fillings and cannot be removed or as a Removable Cover. Removable Covers fit over the futon mattress like a snug-fitting duvet cover and can be taken off for dry-cleaning (or low temperature hand wash, depending on fabric) whereas button-fixed covers cannot be removed and any cleaning that is required has to be done whilst still being buttoned in place. ^ top of page
Are your products delivered fully-assembled?
The majority of our products require some home-assembly. Currently, the KEWB is the only product available which is delivered fully assembled. ^ top of page
I need an order delivered urgently, what is the best way to place an order?
If you need something urgently the best way to place an order is by telephone – that way we can discuss your requirements, take the order and arrange the delivery day at the same time. If your preference is for something that has a longer lead time than your ‘must-have-by’ date we can discuss alternatives that might be acceptable to you.
If you don’t need an urgent delivery just place your order online, you will receive the standard order confirmation e-mail and Sit ‘n’ Sleep (or our contracted delivery companies) will contact you to agree a delivery day. ^ top of page
Please can you send me a printed catalogue of your product range?
As an internet-business, we don't produce a printed catalogue. All of our product information is available on our website and is kept up-to-date. ^ top of page
My futon mattress was not purchased from you and is a different size to the Sit 'n' Sleep futon mattresses, can you make a cover to fit my mattress?
No, the Sit 'n' Sleep Removable Covers are made to standard sizes to fit our own futon mattresses and we do not offer a made to measure service. ^ top of page
Can we see/try Sit'n' Sleep products somewhere close to where we live before we buy? We do not supply any other retailers or distributors so all of our self-manufactured products can only be seen at our own showroom near to Cambridge. To see where we are please use the 'Visit Us' button towards the top of each page on our website. ^ top of page
Are the prices shown inclusive of VAT?
Yes, on our website we show the prices inclusive of the prevailing rate of VAT. If you are resident in, and have requested delivery to, the Channel Islands, the equivalent amount of VAT will be deducted as you proceed through the shopping basket, once you have selected your ‘Country for Invoicing’ and your delivery location. ^ top of page
We live in the Channel Islands, so are not subject to VAT. Can you supply an order to us that does not charge VAT?
Yes, as you go through the shopping basket process the VAT payable is determined from the ‘Country for Invoicing’. So pricing for orders placed for delivery to the Channel Islands will be automatically adjusted in the shopping basket. ^ top of page
Some fabrics incur an upgrade charge, why is this?
Some fabrics are more expensive for us to buy in and these fabrics therefore cost more to the customer. Sit ‘n’ Sleep offers a range of different fabrics at various price levels to suit all requirements and tastes. The basic plain cotton drill fabrics do not incur any additional costs but most of the textured fabrics do. ^ top of page
Will Sit 'n' Sleep's Removable Covers fit my futon mattress which was purchased elsewhere?
Sit ’n’ Sleep Removable Covers are sized to fit Sit ’n’ Sleep futon mattresses, however they may well fit futon mattresses purchased elsewhere. Customers should measure their own futon mattress (in centimetres) and check these against the dimensions shown for Sit ‘n’ Sleep futon mattresses. The dimensions are found below the main image further down the page on the ‘Futon Mattresses On Their Own’ page. ^ top of page
Do you deliver to Ireland?
Yes. We deliver to Northern Ireland and the Republic of Ireland. The delivery charge depends on the product that you order. For Northern Ireland this cost is automatically calculated at the checkout. For orders to Eire, contact us prior to placing your order so we can advise the most competitive delivery charge. Delivery takes a little longer to both Northern Ireland and to Eire. ^ top of page
Do you deliver to the Channel Islands?
Yes. The delivery charge depends on the product that you order but the specific delivery charge is shown as you go through the shopping basket process, before you have to commit to placing an order and before you have to enter any payment details. Delivery takes a little longer. ^ top of page
Do you deliver to the Scottish islands?
Yes. For orders to offshore Islands, please contact us prior to placing your order so we can advise the most competitive delivery charge. Delivery takes a little longer to these destinations. ^ top of page
Can you ship to addresses other than the UK and Eire?
No, at this time we do not ship to continental Europe or other parts of the world. ^ top of page
Can you arrange for an item to be assembled upon delivery?
Assembly of a product for customers is not a service that we offer as standard. Requests will be considered on an individual basis - customers can contact Sit ‘n’ Sleep to see if this service is available in their delivery area. There is an additional charge if this service is available. ^ top of page
We work during the week so can we have a delivery at the weekend?
Many of our products can be delivered on Saturdays but the availability of this option can also depend on the delivery area. Sit ‘n’ Sleep uses different delivery companies/services depending on the product type ordered – please call us if you would like to know if this service is available in your area. Saturday deliveries cost more than our standard weekday delivery service. Quotes are calculated on an individual basis. ^ top of page
I live in a block of flats, will the delivery company bring my order to the 3rd floor?
Sit ‘n’ Sleep uses different delivery companies/services depending on the product ordered. Generally speaking each delivery company is contracted/obliged to deliver only to the ground floor entrance of the delivery address. If customers cannot manage to move the packages on their own they should make arrangements for assistance to be on hand on the day of delivery. Depending on the product ordered and the delivery company that can be used to a specific delivery area it may be possible for us to arrange for the goods to be taken to floors above ground level – this will cost more than our standard delivery service. Customers who live above ground level should call Sit ‘n’ Sleep to take advice before placing an online order. Failure to advise Sit ‘n’ Sleep of a requirement for a delivery to floors above ground level - at the time of placing an order OR at the time of booking the delivery (delivery bookings are made either by Sit ‘n’ Sleep or by one of our contracted delivery companies) may result in the delivery not being possible on the agreed day and may incur a second delivery charge. ^ top of page
What happens if I am not at the delivery address when the delivery company attempts to deliver my order?
If a customer (or their representative) is not at the delivery address on the agreed day/time a re-delivery charge will apply – the re-delivery charge is calculated on an individual basis and may be greater than the delivery charge. ^ top of page
How do I know when my goods will be delivered?
Sit ‘n’ Sleep (or our contracted delivery companies) always contacts customers to agree a delivery day for their order. ^ top of page
Can I specify a particular delivery day?
Customers can request delivery of their order on a particular day and it is very rare that this cannot be accommodated, within production/despatch lead-time constraints. However, it should be understood that it is not always possible to achieve customer preferences due to the delivery address location within the delivery company’s schedule. Customers should give Sit ‘n’ Sleep as much notice as possible to increase the achievability of a ‘must-have-by’ date. ^ top of page
We work during the week so cannot be at home to accept a delivery, can the delivery be left in the garage/porch (etc)?
All deliveries have to be checked to ensure that all of the parcels are present, that the packaging shows no obvious signs of damage caused during transit and signed for. Please consider an alternative delivery address (e.g. a work/business address, or a neighbour, where someone will be available to accept a delivery), asking someone to be at the delivery address to accept a delivery on your behalf or calling us to see if a Saturday delivery is an option for your chosen product/delivery area. A Saturday delivery costs more than our standard weekday delivery charge. ^ top of page
What happens if after delivery of my order I decide that I want to return it?
Please look at our Terms & Conditions before purchasing, there is a link towards the bottom of our Home Page. ^ top of page
Is my email address used for any marketing purposes, or passed to any other parties?
No, your e-mail address is only used by Sit ‘n’ Sleep in reply to a question that you send us and for Order Confirmation, contacting you to discuss your order and for Delivery Information of your order. ^ top of page
Is your site secure for credit and debit card payments?
Yes, if you pay by credit/debit card on line it is secure and we don’t see your card details at all, just a transaction reference. You can make payment by credit/debit card by telephone but you will need to read out your card details to a sales person at Sit ‘n’ Sleep – if you choose this option we shred your details once we have processed the payment. ^ top of page
Can I pay by cheque?
Yes, you can pay by cheque but the processing of payment, and therefore your order, takes considerably longer. It takes 10 working days (approx) from the time of receiving a cheque to confirm that our bank has cleared the payment. Production, or ‘picking’ of stock, does not start until we have confirmation of payment from our bank so orders paid for by cheque can take 20 working days (approx) from receipt of an order to delivery.
Please note customers who come to our showroom/warehouse and wish to take a product away with them CANNOT pay by cheque.
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Do you charge extra for payments by credit card?
No, there is no extra charge for any type of payment. ^ top of page