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Sit 'n' Sleep's Customer Service |
Amazing – you are without a doubt one of the best companies I have ever ordered from (including John Lewis) – well done to all of you.
JR - July 2011
... we have bought our Futon and we are very pleased. Your service is
outstanding, from swatch request, ordering, delivery and the quality of the
product. Thank you very much.
MH - February 2011
I would like to thank you all at sitnsleep for you excellent advice in choosing a futon, it was delivered yesterday and i am extremely pleased with it as the quality is superb!
It really is a lovely piece of furniture and my husband said it was very easy to assemble.
HB - December 2009
There was just something about the way I was contacted regarding delivery, two telephone conversations which had the perfect balance of professionalism and friendliness. It is rare and should always be recognised and congratulated.
LP - October 2010
Many thanks for the removable futon cover that arrived as promised on 19th Feb.
I would just like to thank both Andrew and Lesley for the service I have received from your company - it has been excellent. How rare it is to be able to speak with people on the phone who know the product so well and can sort any problem out without passing it down a long line.
I wish you every success and if I should need another bed settee will return to you.
AMS - March 2009
I would just like to say that I have received my order. I have found the whole experience completely pain free and delightful. From placing the order online, I have not been hassled by junk mail, or unwarranted telephone calls.
The delivery was exemplary, with the delivery team contacting me and altering delivery to suit me, then giving me a 2 hour delivery slot, meaning I was not waiting all day. Everything was as described on the web site and simple to assemble.
DC
I would like to mention that I was very impressed with your telephone
manner, your explanation of the product I required and ability to
communicate clearly and make my order feel special (which it is when you are
spending a large amount of money).
MU - August 2007
Just wanted to say thanks again for above the best customer services.
Kathy - May 2007 |
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Feedback about our delivery service |
I just wanted to say thank you for your superb service and help in getting my furniture delivered this week - IT Distributions dropped off my futon this morning.
EC - September 2011
Just to let you know that the Futon mattresses were delivered within the
time slot and that we were very impressed with the quality of the product.
Great service, thank you.
CS - May 2011
Many thanks to "the boys" for their help & time, patience getting our sofa into my Passat - It fitted! Assuming I can get it back out, I shall construct it this evening.
CP January 2011
I am emailing to confirm my mother received my futon today. I just wanted to let you know that she said the courier company were excellent and very helpful and accommodating.
MC January 2011
I would just like to say how happy I am with your delivery service. I can't believe that I could order a futon in the week before Christmas and have it delivered within 24 hours.
IJ - December 2009 |
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Feedback about our Futon Sofa Beds |
Following the purchase of the Curve two seater sofabed for our narrowboat, we thought we'd send you some pics of it in situ. We're really happy with it, think it looks great and fits perfectly.
I S - July 2011 - CURVE Futon
We received the fabric swatches and placed an order for a sofabed which arrived at the end of last week. We are absolutely delighted with it, both as a sofa and as a bed. It is stylish, robust and really, really comfortable. Many thanks for such a good and prompt service.
JT & TD - March 2011
My futon was delivered today all as planned and i'm very,very happy with it!
Very confortable and top quality!
Thank you
SD - March 2011 - TRADITIONAL Futon
Thanks so much for all of your help (and the very helpful lady who I spoke to on the phone who amended my order). Your service has been excellent and I would definitely buy from you again and recommend you to others.
Brian July 2010 - REGATTA Futon |
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Feedback about our Zipits and Zipzaps |
Just would like to say how delighted I am with the "bed roll". Excellent design and good quality material. Arrived in perfect condition. Many thanks.
SW March 2011 - ZIPIT
I purchased a zippit roll bed from you at begin ning of year. I use it for camping and I am a senior citizen. It is wonderful. Superb quality. So comfortable. I just cant tell you how delighted I am. It shows no signs of wear, it is so well made using a really good quality fabric. You deserve to do well with your products
SW August 2011 - ZIPIT
Just to say first part of this order has been received in very good order. Nice, friendly delivery.
I'm delighted with all the beds - especially the ZIPZAPS and ZIPITS.
JA - April 2010 |
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Feedback about our Slouch Couch
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Just a note to let you know that the Slouch Couch arrived on time and safe and sound. All the bits and bobs were there too.
My son assembled it for me (20 mins) and I am very pleased with the quality, build and fabric.
TG - June 2010
Many thanks to you for delivering my slouch couch on time. I was able to put it up today - with many thanks to Andrew for his help over the phone ensuring I put the right screws in the right places. It looks great and I'm looking forward to my daughter arriving back from summer camp to see it next week!
Many thanks for your excellent, and patient service,
LS - August 2009
I just wanted to say how pleased we are with our sit and slouch sofa bed. It is brilliant, it was very easy to assemble and very easy to convert into a bed. The fabric is fantastic and the cushions are very comfortable. It is very solidly made and it looks lovely in our new kitchen.
CT - March 2009 |
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I received my Chair bed (KEWB) yesterday evening and I would just like to say thank you for the excellent service. It was beautifully packed, the delivery driver was very helpful and everything was as it should be. After dealing with a large impersonal company like Ikea it was a pleasure to deal with yourselves-thank you very much!
I will certainly recommend you to friends.
L J - September 2009
Just a note to thanks all concerned for getting this order completed and despatched in record time. My son and especially his guest who is using the Kewb are delighted with it.
CF - August 2007 |
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Sofa Beds from Innovation, Denmark
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I just wanted to let you know that my sofa bed arrived safely a week or so ago and I love it. It's very solid in build (good) but not at all chunky. It's so comfortable to sit on that me, my son and the cats can't get enough of it.
AY - August 2011 - MINIMUM Sofa Bed
Thank you all for your help and assistance in making it possible to buy an Innovation Sofa bed of our liking :)
DK - June 2011 - TRIPLEBACK Sofa Bed
Just wanted to say a big thank you for all your help and advice during our visit to your showroom yesterday. It was refreshing to get excellent service without a 'hard sell'
We were very impressed by all of your products, especially the Cubed which was our main reason for visiting.
L&R S - May 2011 - CUBED 140 Sofa Bed
Hi, I have just taken delivery of my red Riddle deluxe sofa bed and am delighted with it. Many thanks for your speedy response and professional courtesy from your driver Kevin.
SH - April 2011 - RIDDLE Sofa Bed
I would just like to thank you for you fantastic service! I love my Cassius Sofa Bed.
AB April 2010 - CASSIUS Sofa bed
Thank you for a wonderful product and excellent service throughout - I can't believe the whole process was so successful. The sofa bed fits perfectly in its place and looks wonderful and is easy to use.
SL - March 2010 - MINIMUM Sofa bed
Just wish to say thank you for the sit and sleep sofa, it arrived on
Monday 23/6/08. I'm thoroughly pleased with the product and so is my
husband. It was a big risk for me to purchase something expensive
without seeing it but thanks for your honesty.
BM - June 2008 - SUPREME Sofa Bed
…have just received our Luxe sofa bed that we bought online from you. I wanted to send you an e-mail to say that not only is the sofa bed gorgeous, but I was very impressed with the friendliness of your staff when I called about delivery and also with the promptness of delivery.
I can only wish that all companies conducted their sales with the speed and politeness that you do. I am a very happy customer!
NC - December 2007 - LUXE Sofa Bed |
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On the rare occasions when things don't go
quite as we planned...
We know we can't get it right all the time - but we aim to ensure any problems are sorted out as quickly as possible with minimum disruption to you. |
Many thanks for the speedy dispatch of the new arm rest piece.
I am pleased to say that it is now in place and looks great!
Can I once again thank you for the way in which you have handled my order
and follow up.
It has been a pleasure doing business with you.
July 2011
Just wanted to say many thanks to you for the exceptional service i have received regarding the fault on my futon. The bottom half was delivered this morning and it was so easy to fit i completed the job myself. You've been very efficient and straight to your word. Many thanks and i shall recommend your company to anyone.
S B - May 2009
Following the delivery of the gallery style sofabed , and our subsequent telephone conversation regarding
the damage discovered to the mattress cover , we should like to thank you very much for the prompt
response in arranging it's replacement . The new cover is now in place, and we are delighted with the sofa.
The friendly and professional manner in which you dealt with our initial problem is very much appreciated,
unfortunately all too rare these days.
KW - January 2009
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