Frequently asked questions

Yes, on our website we show the prices inclusive of the current rate of VAT. If you proceed to placing an order you will see different (lower) prices in the shopping basket, these are the prices that were seen on the product pages but are now shown without VAT. This is because the tax rates vary in the various areas that we can deliver to (e.g.the Channel Islands) and the applicable tax rate will now be added once you have selected your ‘Country for Invoicing’ and your delivery location.

Yes, if placing your order online please select ‘Pay over the telephone’ from the shopping basket payment screen and then telephone us or send us an e-mail, stating your wish to pay by bank transfer, and we will give you our account details.

Yes, you can pay by cheque but the processing of payment, and therefore your order, takes considerably longer. It takes 10working days (approx) from the time of receiving a cheque to confirm that our bank has cleared the payment. Production, or ‘picking’ of stock, does not start until we have confirmation of payment from our bank. Customers who come to our showroom/warehouse and wish to take a product away with them cannot pay by cheque.

No, there is no extra charge for any type of payment.

Yes, if you pay by credit/debit card on line it is secure and we don’t see your card details at all, just a transaction reference. You can make payment by credit/debit card by telephone but you will need to read out your card details to a sales person at Sit and Sleep – if you choose this option we shred your details once we have processed the payment.

Some fabrics are more expensive for us to buy in and these fabrics therefore cost more to the customer. Sit and Sleep offers a range of different fabrics at various price levels to suit all requirements and tastes. The basic plain cotton drill fabrics do not incur any additional costs but most of the textured fabrics do.

Yes, as you go through the shopping basket process the VAT payable is determined from the ‘Country for Invoicing’. So pricing for orders placed for delivery to the Channel Islands is automatically calculated by the shopping basket.

The majority of our products require some home-assembly. Currently, the KEWB and the STAKKA futon are the only products which are delivered fully assembled.

Assembly of a product for customers is not a service that we offer as standard. Requests will be considered on an individual basis – customers can contact Sit and Sleep to see if this service is available in their delivery area. There is an additional charge if this service is available.

It depends on the specific fabric that the Removable / Detachable Cover is made from. Our ‘PRIME’ fabric (available as an option on our self-made futon products) can be machine-washed at low temperature but all others are dry-clean only. Each cover has a fabric care label sewn in to it to illustrate the correct cleaning method.

Customers can select to have their choice of fabric for their futon mattress made as either a button-fixed (non-removable) cover or as a Removable Cover. Removable Covers fit over the futon mattress like a snug-fitting duvet cover and can be taken off for dry-cleaning whereas button-fixed covers cannot be removed and any cleaning that is required has to be done whilst still being buttoned in place.

Diagrams of each model, both in sofa mode and bed mode (where relevant) with all of the dimensions are found in the ‘Dimensions’ tab below the main image(s) on each of the main pages of the respective products.

Sit and Sleep Removable Covers are sized to fit Sit and Sleep futon mattresses, however they may well fit futon mattresses purchased elsewhere. Customers should measure their own futon mattress (in centimetres) and check these against the dimensions shown for Sit and Sleep futon mattresses. The dimensions are found in the ‘Dimensions’ tab below the main image on the ‘Futon Mattresses On Their Own’ page. Please call us if you need further advice.