Terms and Conditions
We are: (hereafter referred to as we or us or our
The Sit and Sleep Partnership - trading as Sit and Sleep
Randswood Industrial Units
Phone: 01223 290941
VAT Registration Number: GB 878 4975 43
www.sitandsleep.co.uk (hereafter the merchant site)
This site is owned by The Sit and Sleep Partnership - which trades as Sit and Sleep.
Any purchase of goods from the site www.sitandsleep.co.uk requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Sit and Sleep for the customer.
Making a Purchase
Making a purchase for a futon sofa bed within our online store is easy. Each product page has accompanying images & dimensions to enable an informed choice.
We accept Visa and Mastercard and as well as debit cards including Visa Debit and Mastercard Debit. Your credit card will be authorised and charged at the time of ordering as we normally expect to despatch your order within 10 working days of receipt - see "Delivery Schedule" below. We recommend making payment over the internet.
Once you have confirmed your order and delivery addresses, you will be directed to a digitally encrypted secure website as denoted by the "Golden Padlock" at the bottom right hand side of your screen.
If you prefer you can of course call us to place your order by telephone. We can process payments by credit or debit card over the phone. Please note we do not store your credit card details once the payment has been processed. This complies with our PCIDSS compliance requirement to maintain a high level of security over your card data.
If you prefer to send your payment by bank transfer, please select this method from the payment options listed and we will contact you to advise our bank details and subsequently to confirm receipt of your funds and advise you of your expected delivery date.
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
Online orders will receive an email entitled "Order Received - Pending Confirmation". This is to indicate that we have received your order pending acceptance and processing by us. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send an email entitled "Order Confirmation". We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please note your payment may be reference by your bank or credit card company as a payment to “The Sit and Sleep Partnership”, as Sit and Sleep is a trading style of that partnership.
Every effort has been made to ensure the accuracy of the information presented on www.sitandsleep.co.uk. We or our suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where we were aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.
Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
Shipping & Handling
Delivery to addresses in the UK varies according to the location and size/weight of your order. This cost is shown on the shopping basket when you checkout your order. Please note we ship to the GB mainland. We may be able to ship to Eire and UK Offshore and on request will provide a cost for delivery to these locations. We or our delivery agent will book a delivery day with you before despatching goods as a signature is required at the time of delivery.
Delivery Schedule and Arrangements
We aim to deliver your order within 10 business days of receipt from you, however some orders may take longer if not in stock at the date your order is received. We will always try to meet any required by delivery date if indicated by you within the "special delivery instructions" section of the order form however we do not guarantee to do so. We will keep you informed of delivery arrangements by email or by telephone.
Although a delivery date for your order may be given to you, we and our suppliers do not always have control of delivery arrangements as these are often contracted to a third-party courier. As such neither Sit and sleep, nor our suppliers can be held responsible for delivery delays, claims for non-delivery or claims for consequential loss as a result of non-delivery or delivery delay.
All orders are despatched from us with the packaging in good condition and it is very rare for parcels to be damaged in transit. However you are required to check carefully all packaging for obvious signs of transit damage at the point of delivery. Any apparent damage must be noted on the delivery company paperwork as "Damaged" at the time of signing for receipt of goods. Damage to packaging which is not noted at the time of delivery and which is subsequently found to have damaged the product inside may result in the non-acceptance of claims or the levying of a redelivery charges. The terms "Unchecked" or "Unexamined" do not have any legal standing are not acceptable terms to use in the case of damage to packaging.
We use different delivery companies/services depending on the product ordered. Our standard delivery is generally to deliver only to the ground floor entrance of the delivery address. If customers cannot manage to move the packages on their own they should make arrangements for assistance to be on hand on the day of delivery. Depending on your geographic location, other delivery options may be offered (for example Upper Floor Delivery or 2-Person Delivery) during the checkout process. If you have any uncertainties on delivery arrangements please contact us prior to despatch and we will be able to advise options available to you.
All products supplied are covered by a 1 year manufacturer's warranty. Should a problem arise during the period of warranty, please contact us with the details of the fault and original purchase. Manufacturing faults may be rectified by either the product manufacturer or by us depending on the nature of the fault. Depending on the nature of the fault reported, it may prove necessary to inspect the original product before a replacement item is provided. Occasionally, some faults or damages will be rectified by sending replacement parts or components direct to you.
We reserve the right to make minor adjustments and amendments to products under our policy of continuous product development. As such product components may vary between production batches, and fabric shade differences may arise between differing fabric printing and dye batches. This is relevant if you are matching an order to a previous purchase from us. In such cuircumstances, we suggest you contact us to discuss this prior to placing an order to avoid any disappointment.
We are registered for Value Added Tax (VAT) and so VAT is charged on all orders and delivery charges. Prices shown on the website are inclusive of VAT at 20.0 per cent. Our VAT registration number is GB 878 4975 43. Please note this VAT registration number is in the name of “The Sit and Sleep Partnership”, of which Sit and Sleep is a trading style.
For export deliveries to The Channel Islands which are outside the EC area - your order will be calculated with a Zero-rate of VAT.
Orders placed at distance (online or by telephone) may be cancelled in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Details on how to exercise this right to cancel may be downloaded and viewed from the link below. A model form for cancelling orders is provided but it is not obligatory to use this form to effect cancellation of an order.
Link to order cancellation information as required under the Consumer Contracts Regulations 2013
Right of Use
The use of any trademarks, logos or brands present on the site is strictly forbidden.
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01223 290941 (International +44 1223 290941) or fax us on 01223 290941 or write to us at Sit and sleep, Unit Two Randswood Industrial Units, West Wratting, Cambridge, CB21 5LR United Kingdom
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Disclose information only to third-parties for goods delivery purposes
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, an order made at distance (Online or by telephone), may be cancelled up to 14 working days of delivery (day 1 is the first working day following the day of delivery) for whatever reason. The goods for any order which has been cancelled after delivery must be kept safe, clean, unused and undamaged by the customer. We request that the cancelled goods be re-packaged in their original packaging and be unused and undamaged, as these goods, may, after inspection be re-stocked into our warehouse.
Please note the cost to the return of goods on a cancelled order to us will be bourn by you unless the product is defective or was received in error. If you wish to return an item, please contact us by email at firstname.lastname@example.org so we can issue a return authority and arrange a collection. Please note the cost of returning items may be greater that the outward delivery costs as we subsidise the outward delivery. Should you wish to return an item we will advise the costs of returning an item before a collection is arranged.
Once authorised returns have been received back to us these will be checked and your refund less the return delivery charge will be made in the same manner as your original payment method. We reserve the right to make an additional deduction from a refund for retuned goods that have signs of wear and tear or unreasonable use leading to diminished value where an item has not just been checked.
Any refund due will be made within 14 days of the receipt of the cancelled goods into our warehouse.
Please note orders for products that have been made to a customers special specification (for example, non-standard fabrics or colours, non-standard size, or non-standard compositions) are excluded from a right to cancel or return under The Consumer Contracts Regulations 2013. These orders can be identified as "Bespoke" in the email order confirmation.
Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed at www.stiandsleep.co.uk strictly imply the acceptance of these Terms andConditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with usbefore proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.