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Frequently asked questions

Can I specify a particular delivery day?

Customers can request delivery of their order on a particular day and it is very rare that this cannot be accommodated, within production/despatch lead-time constraints. However, it should be understood that it is not always possible to achieve customer preferences due to the delivery address location within the delivery company’s schedule. Customers should give Sit and Sleep as much notice as possible to increase the achievability of a ‘must-have-by’ date.

Are your products delivered fully assembled?

The majority of our products require some home-assembly. Currently, the KEWB and the STAKKA futon are the only products which are delivered fully assembled.

Are the prices shown inclusive of VAT?

Yes, on our website we show the prices inclusive of the current rate of VAT. If you proceed to placing an order you will see different (lower) prices in the shopping basket, these are the prices that were seen on the product pages but are now shown without VAT. This is because the tax rates vary in the various areas that we can deliver to (e.g.the Channel Islands) and the applicable tax rate will now be added once you have selected your ‘Country for Invoicing’ and your delivery location.

Some fabrics incur an upgrade charge, why is this?

Some fabrics are more expensive for us to buy in and these fabrics therefore cost more to the customer. Sit and Sleep offers a range of different fabrics at various price levels to suit all requirements and tastes. The basic plain cotton drill fabrics do not incur any additional costs but most of the textured fabrics do.

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