Prices and Payments

Are the prices shown inclusive of VAT? Details
    Yes, on our website we show the prices inclusive of the current rate of VAT. If you proceed to placing an order you will see different (lower) prices in the shopping basket, these are the prices that were seen on the product pages but are now shown without VAT.  This is because the tax rates vary in the various areas that we can deliver to (e.g.the Channel Islands) and the applicable tax rate will now be added once you have selected your ‘Country for Invoicing’ and your delivery location.
Can I pay by bank transfer? Details
    Yes, if placing your order online please select 'Pay over the telephone' from the shopping basket payment screen and then telephone us or send us an e-mail, stating your wish to pay by bank transfer, and we will give you our account details.
Can I pay by cheque? Details
    Yes, you can pay by cheque but the processing of payment, and therefore your order, takes considerably longer. It takes 10working days (approx) from the time of receiving a cheque to confirm that our bank has cleared the payment. Production, or ‘picking’ of stock, does not start until we have confirmation of payment from our bank. Customers who come to our showroom/warehouse and wish to take a product away with them cannot pay by cheque.
Do you charge extra for credit card payments? Details
    No, there is no extra charge for any type of payment.
Is your site secure for credit card payment? Details
    Yes, if you pay by credit/debit card on line it is secure and we don’t see your card details at all, just a transaction reference. You can make payment by credit/debit card by telephone but you will need to read out your card details to a sales person at Sit and Sleep – if you choose this option we shred your details once we have processed the payment.
Some fabrics incur an upgrade charge, why is this? Details
    Some fabrics are more expensive for us to buy in and these fabrics therefore cost more to the customer. Sit and Sleep offers a range of different fabrics at various price levels to suit all requirements and tastes. The basic plain cotton drill fabrics do not incur any additional costs but most of the textured fabrics do.
We live in the Channel Islands so don’t pay VAT, can you supply an order to us that does not charge VAT? Details
    Yes,as you go through the shopping basket process the VAT payable is determined from the ‘Country for Invoicing’. So pricing for orders placed for delivery to the Channel Islands is automatically calculated by the shopping basket.