| I live in a block of flats, will the delivery company bring my order to the 3rd floor? |
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Sit and Sleep uses different delivery companies/services depending on the product ordered. Generally speaking each delivery company is contracted/obliged to deliver only to the ground floor entrance of the delivery address. If customers cannot manage to move the packages on their own they should make arrangements for assistance to be on hand on the day of delivery. Depending on the product ordered and the delivery company that can be used to a specific delivery area it may be possible for us to arrange for the goods to be taken to floors above ground level – this will cost more than our standard delivery service. Customers who live above ground level should call Sit and Sleep to take advice before placing an online order. Failure to advise Sit and Sleep of a requirement for a delivery to floors above ground level - at the time of placing an order OR at the time of booking the delivery (delivery bookings are made either by Sit and Sleep or by one of our contracted delivery companies) may result in the delivery not being possible on the agreed day and may incur a second delivery charge. |
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