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| Can I specify a particular delivery day? |
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Customers can request delivery of their order on a particular day and it is very rare that this cannot be accommodated, within production/despatch lead-time constraints. However, it should be understood that it is not always possible to achieve customer preferences due to the delivery address location within the delivery company’s schedule. Customers should give Sit and Sleep as much notice as possible to increase the achievability of a ‘must-have-by’ date. |
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| Can you tell me charges for delivery please? |
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Our delivery charges vary by delivery location and by product purchased - for example there is a charge of £10 to delivery small items like removable covers to Mainland England and Wales while to delivery a whole sofa bed delivery would be £49.
We also offer an upper floor/room of choice delivery option to some postcode areas. The availability will appear on checkout depending on your geographical location.
The easiest way to find out the delivery charge for your chosen product is to put the item(s) into the shopping basket. Before checkout on the basket summary page - you can enter your UK post code and the delivery options and costs for your location and the items ordered will be shown.
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| Do you deliver to Ireland? |
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We no longer deliver to Northern Ireland and the Republic of Ireland due to he complexities of exporting from mainland GB following Brexit and also due to the costs associated with these deliveries. |
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| Do you deliver to the Channel Islands? |
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Yes. The delivery charge depends on the product that you order but the specific delivery charge is shown as you go through the shopping basket process, before you have to commit to placing an order and before you have to enter any payment details. Delivery takes a little longer. |
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| Do you deliver to the Scottish Islands? |
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Yes. The delivery charge depends on the product that you order but the specific delivery charge is shown as you go through the shopping basket process, before you have to commit to placing an order and before you have to enter any payment details. Delivery takes a little longer. |
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| How do I know when my goods will be delivered? |
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Sit and Sleep (or our contracted delivery companies) always contacts customers to agree a delivery day for their order. |
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| I live in a block of flats, will the delivery company bring my order to the 3rd floor? |
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Sit and Sleep uses different delivery companies/services depending on the product ordered. Generally speaking each delivery company is contracted/obliged to deliver only to the ground floor entrance of the delivery address. If customers cannot manage to move the packages on their own they should make arrangements for assistance to be on hand on the day of delivery. Depending on the product ordered and the delivery company that can be used to a specific delivery area it may be possible for us to arrange for the goods to be taken to floors above ground level – this will cost more than our standard delivery service. Customers who live above ground level should call Sit and Sleep to take advice before placing an online order. Failure to advise Sit and Sleep of a requirement for a delivery to floors above ground level - at the time of placing an order OR at the time of booking the delivery (delivery bookings are made either by Sit and Sleep or by one of our contracted delivery companies) may result in the delivery not being possible on the agreed day and may incur a second delivery charge. |
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| I need an order delivered urgently what is the best way to place an order? |
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If you need something urgently the best way to place an order is by telephone – that way we can discuss your requirements, take the order and arrange the delivery day at the same time. If your preference is for something that has a longer lead time than your ‘must-have-by’ date we can discuss alternatives that might be acceptable to you. If you don’t need an urgent delivery just place your order online, you will receive the standard order confirmation e-mail and Sit and Sleep (or our contracted delivery companies) will contact you to agree a delivery day. |
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| We work during the week so can we have a delivery at the weekend? |
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Many of our products can be delivered on Saturdays but the availability of this option can also depend on the delivery area. Sit and Sleep uses different delivery companies/services depending on the product type ordered and the area for delivery – please call us if you would like to know if this service is available in your area. Saturday deliveries cost more than our standard weekday delivery service. Quotes are calculated on an individual basis. |
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| What happens if I am not at the delivery address when the delivery company tries to deliver my goods? |
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If a customer (or their representative) is not at the delivery address on the agreed day/time a re-delivery charge will apply – the re-delivery charge is calculated on an individual basis and may be greater than the delivery charge. |
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